Payments / Returns Policy
We accept the following payment methods via our secure payment gateway. All of our Credit Card services are provided by Stripe Payments Australia which is encrypted so your credit card information remains safe.
You are also welcome to phone us and complete payment over the phone. Our contact details can be found on our contact us page or at the bottom of our page.
We accept the following credit cards through our encrypted payment gateway:
- American Express
For direct deposit orders, our banking details are available upon checkout. They will be displayed on screen, as well as within the order confirmation email which is sent to your supplied email address. If you do not receive an email, please check your junk / spam folder. Ensure you supply your surname and invoice number within your bank transaction.
If you missed the bank details, please email us for the details:
Please allow up to TWO WORKING DAYS for payment to clear into our account. You will be notifed by email once your payment has cleared and your order has been shipped.
We accept PayPal if you wish to use this as a payment method. You don't have to sign up to PayPal, but it is highly recommended. Using PayPal e-Cheque feature will delay your order being shipped on time, until the payment has cleared and have been given the authority by PayPal to ship your order/s.
We accept AfterPay as an alternative payment method to Credit Card and PayPal. With AfterPay, you can shop now, receive your items and pay off your purchase over four equal fortnightly payments!New users to AfterPay are required to pay the first payment immediately and all further payments are deducted from your nominated card or account. All subsequent purchases commence payment a fortnight after your purchase with us. There are no hidden charges, we cover the fees, so you only pay for the item you purchase!
AfterPay is an Australian company listed on the Australian Stock Exchange, so purchase with confidence!
For more information visit www.afterpay.com.au
We accept Australia Post money orders - these must be made payable to "Partyloons Party Co"
We accept ZipPay and ZipMoney as an alternative payment method to Credit Card and PayPal. With Zip, you can shop now, receive your items and pay off your purchase.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.*some exclusions apply
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage.
You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Partyloons Party Co will not be responsible or parcels lost or damaged in transit if you choose not to insure.
*confectionery/food based and/or customised products are not available for return, due to Health and Safety reasons for confectionery/food based products. In the event that the customised products have a spelling error and that was our error, we will replace these items for you.
As per Australian Consumer Law, we are not obligated to refund your purchase should you change your mind.
All returns must be returned in the condition that they were received i.e. all packaged & unused. However, this does not apply to food products as these cannot be returned once purchased unless there is a fault with the product. This is to ensure the health & safety of all our customers.
The return postage is the responsibility of the customer and the postage costs are not reimbursed, only the product itself. If you would like to return your item/s, please email email@example.com with the reason for the return and wait for further instructions on how to return your item/s to us.
Whilst all quality control checks have been done in the manufacturer's warehouse, there are instances where faults do occur, if you receive a faulty product, please notify us immediately so we can organise this to be returned to us for a refund. We MUST have the faulty product returned to us for assessment, before we can issue a refund.